doiSerbia

Business communications and characteristics of employed managers

Mihailović Dobrivoje (Fakultet organizacionih nauka, Beograd)
Kovačević Ivana (Fakultet organizacionih nauka, Beograd)

Without ignoring the importance of effective transmission of information for each management process, this research has its aim to describe the appraisal of the managers` communication at work dependent on their personal demographic and professional characteristics. It was found, on sample of 281 Serbian managers that the educational level, age and years of professional experience are of importance for the assessment of the quality of communication. Also, it was revealed that the importance of this process for management is recognized and that managers are using variety of different communicational forms. Also, there are no differences between the ways of communication at work and in everyday life, so, there is an idea that we should investigate personal characteristics of individuals when evaluating the quality of communicational processes.

Keywords: communication at work, efficient communication, management